Virtual Programme

TIME	THURSDAY, 20 AUGUST 2020
08:00	Welcome and introduction brought to you by
08:15	The state of the European attractions industry Jakob Wahl, IAAPA EMEA (Global Association for the Attractions Industry) brought to you by
08:35	Attractions and the tourism economy: why we need to work together Bernard Donoghue, Association of Leading Visitor Attractions (ALVA) brought to you by
09:15	How can Africa leverage visitor attractions to draw tourists beyond sun, sea, and safari? Kojo Bentum-Williams, UNWTO Africa and VoyagesAfriq Tourism brought to you by
09:45	Break for coffee \| Head over to the PARTNERS tab and visit the exhibitors, or make some CONNECTIONS and start chatting, or go to MEET THE SPEAKERS to chat to Bernard Donoghue
10:45	Leveraging visitor spend on site: the link between visitor experience and economics Tony Sefton, Vision XS
11:25	Correctly pricing our ticket admissions Panel: Joep Stevens, SANParks \| Lara Mostert, The South African Animal Sanctuary Alliance \| Ian Mann, Gateways
12:00	Lunch break \| Head over to the PARTNERS tab and visit the exhibitors, or make some CONNECTIONS and start chatting, or go to MEET THE SPEAKERS to chat to Tony Sefton
13:00	Attractions and the experience economy Joe Pine, Strategic Horizons
13:40	Industry Case Studies: Platform Creative Agency and Attraction Retail Partners \| Semnox \| Webtickets Find the solutions you need to take your attraction from good to great
14:45	Break for coffee \| Head over to the PARTNERS tab and visit the exhibitors, or make some CONNECTIONS and start chatting, or go to MEET THE SPEAKERS to chat to Joe Pine
15:45	Who visits and who doesn't? How market research helps you succeed Colleen Dilenschneider and Jim Hekkers, IMPACTS Experience
16:25	Domestic tourism: the keys to recovery and future success Panel: Sisa Ntshona, SA Tourism \| Louise Gordon, Johannesburg City Parks and Zoo \| Ingrid Sinclair, Two Oceans Aquarium
17:00	Wrap up and Close