Virtual Programme

TIME	THURSDAY, 20 AUGUST 2020
08:00	Welcome and introduction Sabine Lehmann, AAVEA
08:15	The state of the European attractions industry Jakob Wahl, Executive Director and Vice President, IAAPA EMEA (Global Association for the Attractions Industry)
08:35	Attractions and the tourism economy: why we need to work together Bernard Donoghue, Association of Leading Visitor Attractions (ALVA)
09:15	How can Africa leverage visitor attractions to draw tourists beyond sun, sea, and safari? Kojo Bentum-Williams, UNWTO Africa and VoyagesAfriq Tourism
09:45	BREAK \| Head over to the Exhibition Booths or to Networking
10:45	Leveraging visitor spend on site: the link between visitor experience and economics Tony Sefton, Vision XS
11:25	Correctly pricing admission tickets Panel: Joep Stevens, SANParks \| Lara Mostert, The South African Animal Sanctuary Alliance \| Ian Mann, Gateways
12:00	LUNCH BREAK \| Head over to the Exhibition Booths or to Networking
13:00	Visitor attractions and the experience economy Joe Pine, Strategic Horizons LLP
13:40	Meet the Suppliers Find the solutions you need to take your attraction from good to great
14:45	BREAK \| Head over to the Exhibition Booths or to Networking
15:45	Who visits and who doesn't? How market research helps you succeed Colleen Dilenschneider and Jim Hekkers, IMPACTS Experience
16:25	Domestic tourism: the keys to recovery and future success Panel: Sisa Ntshona, South African Tourism \| Dr Betty Radier, Kenya Tourism Board \| Louise Gordon, Johannesburg Zoo \| Ingrid Sinclair, Two Oceans Aquarium
17:00	Closing